IT Rules and Resources

Students will have access to the IT facilities during their designated building access hours. Please visit this link for your designated building access hours. We may be able to add more hours later in the semester. Please read below for more information and reservation protocols.

 

 

 

GUIDELINES FOR USE OF TECHNOLOGY RESOURCES

Note: subject to change and pending approval by EHS.

 

In accordance with health and safety guidelines, students using the computer lab, print rooms, photo room, or other IT resources must comply with the following policies:

 

  • Masks must be worn at all times, and students must maintain social distancing.
  • Students must sanitize any touched surface before and after use (keyboard, mouse, buttons on printers, etc. - reminder signs will be posted). Wipes will be placed in every area and hand sanitizer will be mounted on the wall in each space.

 

SOA PRINT ROOMS

  • Limit 1 person at any time in the print room on the 2nd floor.
  • Limit 2 persons at any time in the print room on the ground floor.

 

SOA PHOTO ROOM

  • Limit 1 person at any time in the photo room. Students must schedule appointments in 1 hour blocks using the Photo Room scheduling system.

 

SOA COMPUTER LAB

 

SOA MEDIA CARTS

 

 


 

FALL 2020 TECHNOLOGY SUPPORT 

Note: subject to change and pending approval by EHS.

 

IT support will be primarily virtual, with limited in-person hours. 

 

Virtual Helpdesk Hours (via Zoom, Zoom chat, Bomgar, and phone)

 

Monday - Friday

9 AM - 5 PM

 

Saturday and Sunday (first 2 - 4 weekends of the semester only)

12 - 2 PM 

Additional support provided on request and via email.  

 

 

In-Person Helpdesk Hours (one-on-one in person, by appointment)

 

Monday, Tuesday, Wednesday, and Friday: 11:30 AM - 3:30 PM

  

Additional weekday evening (6 - 9 PM) and weekend support (10 AM - 5 PM) will be provided by student monitors.